| The Website is meant to be used by bonafide User(s) for a lawful use.
User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.
Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to Tripleela is true and accurate.
Tripleela reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
Tripleela will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User’s own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.
Tripleela reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to support@tripleela.com. On receiving such report, Tripleela reserves the right to investigate and/or take such action as the Company may deem appropriate.
User(s) shall not host, display, upload, publish, transmit or share any information on Tripleela’s website or app which:
- belongs to another person and to which the User does not have any right;
- is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
- is harmful to child;
- infringes any patent, trademark, copyright or other proprietary rights;
- deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
- impersonates another person;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;
- contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of Tripleela’s platform;
- violates any law for the time being in force;
PROCEDURE TO REPORT OBJECTIONABLE/INFRINGING CONTENT
- User(s) can report any content on the Website/App which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law.
- If the individual is of the view that any content on or listings on Tripleela contains any objectionable or infringing content, User(s) may fill out and submit the at support@tripleela.com. Tripleela shall endeavor to review all complete and valid complaints within the prescribed timeframe under applicable law.
- The information shared as part of the complaint shall a) clearly identify the violations b) Location of the material on the Website, including but not limited to the link of the infringing material c) In case of any IP violations, proof of ownership of such IP and d) contact information
- Complainant consents that Tripleela shall share the contents of any complaint with necessary third parties including without limitation the accused parties involved to determine the respective rights and liabilities against any allegedly illegal content.
- Tripleela shall make commercially reasonable efforts to resolve all content related complaints within the time period prescribed under applicable law provided that:
- Complainant shall provide all relevant information and supporting documentation requested by Tripleela to enable Tripleela to evaluate the complaint; and,
- Tripleela acts in good faith in the determination of any complaint and shall not be liable, in any manner whatsoever, for any act or omission of Tripleela pursuant to such complaint, and no such act or omission shall be construed to be an admission of any liability. All of Tripleela’s rights in such matters are fully reserved. Tripleela does not provide any guarantee or warranty in respect of the outcome of any
| BOOKINGS BY TRAVEL AGENTS |
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| Except with the prior registration with Tripleela as B2B agents, priority partner or a franchisee, and explicit permission of Tripleela to use the Website, all travel agents, tour operators, consolidators or aggregators (“Travel Agents”) are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, Tripleela reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. Tripleela shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents. |
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All discounts and offers mentioned on the Website are applicable only to the User(s) of Tripleela for legitimate bookings.
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| LIMITED LIABILITY OF Tripleela |
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| Unless Tripleela explicitly acts as a reseller in certain scenarios, Tripleela always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as “Service Providers”). Tripleela’s liability is limited to providing the User with a confirmed booking as selected by the User. |
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| Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Tripleela will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider. |
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Unless explicitly committed by Tripleela as a part of any product or service:
- Tripleela assumes no liability for the standard of services as provided by the respective Service Providers.
- Tripleela provides no guarantee with regard to their quality or fitness as represented.
- Tripleela doesn’t guarantee the availability of any services as listed by a Service Provider.
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| By making a booking, User understands Tripleela merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not Tripleela. Thus the ultimate contract of service is between User and Service Provider.
User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. Tripleela, therefore cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.
| USER’S RESPONSIBILITY |
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| Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through Tripleela. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.
The services are provided on an “as is” and “as available” basis. Tripleela may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. Tripleela expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from Tripleela or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
User also authorizes Tripleela’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
| SECURITY AND ACCOUNT RELATED INFORMATION |
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| While registering on the Website, the User will have to choose a password to access that User’s account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify Tripleela immediately in writing of any unauthorized use of their password or account or any other breach of security. Tripleela will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User’s knowledge. The User shall not use anyone else’s account at any time.
User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User’s end.
Tripleela keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., Tripleela may at times verify certain information of its Users like their credit score, as and when required.
Additionally, Tripleela may share your Personal Information in an anonymized and/ or aggregated form with a third party that Tripleela may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing , credit score and assessing credit worthiness for offering bookings on credit in accordance with the applicable laws.
Tripleela adopts the best industry standard to secure the information as provided by the User. However, Tripleela cannot guarantee that there will never be any security breach of its systems which may have an impact on User’s information too.
The data of the User as available with Tripleela may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
| FEES AND PAYMENT |
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| In addition to the cost of booking as charged by the Service Providers, Tripleela reserves the right to charge certain fees in the nature of convenience fees or service fees. Tripleela further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.
In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Tripleela shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to Tripleela . In cases where the short charge is claimed prior to the utilization of the booking, Tripleela will be at liberty to cancel such bookings if the amount is not paid before the utilization date.
Any increase in the price charged by Tripleelaon account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.
In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Tripleela will process the refund of the booking amount paid by the User and intimate the User about the same. Tripleela is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Tripleela as the case may be.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws
The User agrees and understands that all payments shall only be made to bank accounts of Tripleela. Tripleela or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of Tripleela. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by Tripleela or to any personal account of any person, Tripleela shall not be held liable for the same. User shall not hold any right to recover from Tripleela any amount which is transferred by the User to any third party.
The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of Tripleela. The User shall immediately inform Tripleela if such details are demanded by any of its agents’ employees or representatives. Tripleela shall not be liable for any loss that the User incurs for sharing the aforesaid details.
Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.
Booking(s) made by the User through Tripleela are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.
Tripleela provides various modes of making payments on the Website for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking facility of all major banks, Tripleela and third party Wallets, Gift Cards, EMI and more.
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| USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY Tripleela |
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| Tripleela will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking. |
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| Tripleela may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same. |
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The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by Tripleela are:
- upon the request and authorization of the User;
- ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI), and
- in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.
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The User will indemnify Tripleela against all types of losses and damages incurred by Tripleela due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on Tripleela with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
| INSURANCE |
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| Unless explicitly provided by Tripleela in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case Tripleela shall accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service or product by Tripleela shall be as per the terms and conditions of the third-party insurance company. Tripleela merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. Tripleela shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.
| COMPLIANCE OF LIBERALIZED REMITTANCE SCHEME (LRS) |
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| The RBI mandates collection of PAN details for all transactions made under Liberalized Remittance Scheme (LRS)which include any international booking made on the Website or through Sales Channels. The User warrants and confirms that PAN details of the User/traveler will be shared by the User on or before the cut-off date prescribed by Tripleela either at the time of booking or after the booking is made. In case the traveler is a minor, Tripleela will require PAN details of the parent/guardian of such minor. The User further confirms that non-compliance of this requirement may result in cancellation of the booking.
The User warrants and confirms that the total amount of foreign exchange purchased or remitted during the current financial year, through all sources in India (including the current transaction) falls within the permissible limit prescribed by the RBI. In case the limit gets breached before the actual remittance request is approved by the AD Bank, Tripleela has an obligation to cancel the booking in compliance with the law and process refund as per cancellation policy applicable to said booking. The User further confirms that foreign exchange, if any, purchased by User for the purpose of international travel under the current booking will be utilized for the purpose indicated above.
The User authorizes Tripleela to retrieve User’s/ traveler’s (in case booking on someone’s behalf) PAN details from Users profile, previous bookings or share User/traveller’s data with third party(ies) for collecting or verifying PAN details solely for the purposes mentioned in this Agreement.
The User understands Tripleela does not collect User’s PAN details without consent. If the User wishes to opt of providing the same or wishes to delete it if already provided, the User may do so by accessing the profile information through the Desktop.
The User authorizes Tripleela to share User/traveler data with third party(ies) for collecting or verifying PAN details of User/traveler.
| OBLIGATION TO OBTAIN VISA |
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| International bookings made through Tripleela are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through.
Tripleela is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of Tripleela for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
| FORCE MAJEURE |
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| There can be exceptional circumstances where Tripleela and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of Tripleela. If Tripleela has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that Tripleela being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Tripleela’s obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge Tripleela from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
In no event shall Tripleela and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.
| ADVERTISERS ON Tripleela, AND LINKED WEBSITES |
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| The Website may contain links to third party websites. Tripleela does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and Tripleela shall assume no liability for the same. |
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| Tripleela is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers. |
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| Tripleela does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages. |
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The linked sites are not under the control of Tripleela and hence Tripleela is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. Tripleela is providing these links to the Users only as a convenience.
| RIGHT TO REFUSE |
| RIGHT TO REFUSAL BY Tripleela: |
| Tripleela at its sole discretion reserves the right to not accept any booking without assigning any reason thereof. |
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| Tripleela will not provide any service or share confirmed booking details till such time the complete consideration is received from the User. |
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In addition to other remedies and recourse available to Tripleela under this User Agreement or under applicable law, Tripleela may limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if:
- The User is in breach of this User Agreement; or
- Tripleela is unable to verify or authenticate any information provided by the User; or
- Tripleela believes that the User’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of Tripleela, or Tripleela itself.
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| Once a User has been suspended or terminated, such User shall not register or attempt to register with Tripleela with different credentials, or use the Website in any manner whatsoever until such User is reinstated by Tripleela. Tripleela may at any time in its sole discretion reinstate suspended users. |
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| If a User breaches this User Agreement, Tripleela reserves the right to recover any amounts due to be paid by the User to Tripleela, and to take appropriate legal action as it deems necessary. |
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The User shall not write or send any content to Tripleela which is, or communicate with Tripleela using language or content which is:
- abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
- contrary to any applicable law;
- violates third parties’ intellectual property rights;
- a spam; or
- in breach of any other part of these terms and conditions of use.
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| If the User violates any of the aforesaid terms, Tripleela shall be at liberty to take appropriate legal action against the User. |
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| RIGHT TO REFUSAL BY END SERVICE PROVIDER: |
User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through Tripleela with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of Tripleela and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not Tripleela.
| RIGHT TO CANCEL |
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| The User expressly undertakes to provide Tripleela with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from Tripleela.
In case Tripleela discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, Tripleela shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, Tripleela shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial, investigation agency, government authority approaches Tripleela to cancel any booking, Tripleela will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold Tripleela responsible for any loss or damage arising out of measures taken by Tripleela for safeguarding its own interest and that of its genuine customers. This would also include Tripleela denying or cancelling any bookings on account of suspected fraud transactions. |
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